Effective Date: October 2, 2025 Last Updated: October 2, 2025
Overview
TeKanAid ("we," "us," "our," or "Company") maintains this privacy policy explaining data collection, use, disclosure, and safeguarding practices across their Marketing Site (tekanaid.com), Academy platform (academy.tekanaid.com), consulting services, and educational programs.
1. Policy Scope
The policy covers:
- Marketing Site public content, blogs, service descriptions, contact forms, and newsletters
- Academy cloud-based learning platform with labs, courses, bootcamps, and community features
- Consulting services and customer communications
- Email communications and support requests
2. Information Collection
Direct Information (User-Provided)
Marketing Site: Name, email, company information, phone number, message content, blog comments
Academy: Email address, display name, profile photo, authentication credentials, payment/Stripe customer ID, learning goals, mentor status, community preferences, support messages, course reviews
Automatic Collection
Both Sites: IP address, browser type, device information, operating system, access times, pages visited, navigation patterns
Academy Only: Lab session history, course progress, quiz attempts, task completions, learning streaks, community activity, study group memberships, badges, points, leaderboard rankings, lab infrastructure data
Tracking Technologies
The site uses essential cookies for authentication and session management, plus local browser storage for learning progress. Analytics may track basic usage patterns.
3. Information Usage
Service Delivery
- Authenticate Academy accounts and maintain sessions
- Deliver interactive labs and educational content
- Provision cloud resources for hands-on training
- Track learning progress with personalized recommendations
- Process payments via Stripe
- Manage community features and gamification
Communications
- Send transactional emails (verifications, password resets, confirmations)
- Notify users about course updates and platform improvements
- Respond to support requests
- Send marketing emails with opt-out capability
- Deliver community notifications
Analytics & Security
- Monitor platform performance
- Analyze usage patterns for content improvement
- Detect fraud and security threats
- Enforce Terms of Use
4. Data Storage & Security
Infrastructure
Academy: Firebase/Firestore for accounts and progress; Cloud Storage for history; Stripe for payments; email services for newsletters
Both Sites: Cloud hosting with North American data centers
Security Measures
- Firebase Authentication with JWT tokens
- Email verification requirements
- HTTPS/TLS encryption
- WebSocket security with token authentication
- Role-based access controls
- Regular security audits
- Automatic session cleanup
Retention
- Active accounts: Data retained during account use
- Inactive accounts: Deleted after 24+ months notice
- Deleted accounts: Personal data removed within 30 days
- Backups: May persist up to 90 days
- Newsletter subscriptions: Retained until unsubscribe
- Legal requirements: Extended retention where mandated
5. Information Sharing
Third-Party Service Providers
Academy: Stripe (payments), Firebase/Google Cloud (authentication/hosting), AWS and Hetzner Cloud (lab infrastructure), YouTube (embedded videos)
Both Sites: Email services, analytics providers, hosting services
Legal Disclosures
Information disclosed when required by law, court order, or to protect rights, prevent fraud, ensure safety, or comply with legal processes in Canada.
Business Transfers
Information may transfer during mergers, acquisitions, or asset sales. Users receive notification of changes.
Public Information
Information you post in community forums, study groups, or public leaderboards is visible to other Academy users. Your display name, points, badges, and community contributions may be publicly visible.
6. User Rights & Choices
Access & Control
- View personal information in account settings
- Modify profile, name, and preferences
- Request account deletion and associated data removal
- Unsubscribe from marketing emails
Academy-Specific Controls
- Delete community posts and comments
- Leave study groups
- Adjust profile privacy settings
- Disable email notifications
- Close accounts and delete all data
Marketing Opt-Out
Use unsubscribe links in emails, contact [email protected], or adjust account preferences. Essential service emails continue.
7. International Data Transfers
Information may transfer to and process in the United States and other countries where service providers operate. Users consent to transfers by using the Services. Appropriate safeguards protect international data transfers.
8. Policy Updates
TeKanAid updates this policy periodically, notifying users by posting changes, updating the "Last Updated" date, and sending email notifications for significant changes. Continued use constitutes acceptance of updates.
9. Corporate Training & Email Permissions
For enterprise customers:
- Companies may pre-authorize employee email addresses
- Corporate metadata stored: company name, contract ID, access level, validity period
- Employee accounts link to corporate permission records
- Companies manage access duration and permissions
10. Lab Data Loss Disclaimer
WE ARE NOT RESPONSIBLE FOR DATA LOSS IN LAB ENVIRONMENTS. Academy labs are temporary learning environments designed for educational purposes only.
Users should save work locally rather than relying on lab storage.
11. Contact Information
- Email: [email protected] (general inquiries and privacy requests with "Privacy Request" subject line)
- Technical Support: [email protected]
- Response Time: 30 days for data subject requests
- Location: Oakville, Ontario, Canada
12. Governing Law
The policy is governed by Ontario provincial law and applicable Canadian federal law, without regard to conflict of law principles.
Acknowledgment: By using TeKanAid's services, users acknowledge reading and understanding this policy and agree to its terms.